Support
The most frequently asked questions. If you can't find it here, write to us at hola@fablematch.online with your player code (you'll find it in Settings, inside the game).
Where's my player code?
In the game, tap the Settings gear (top right). It's 6 digits. With it we can find you if you write to us; nothing else is needed.
It won't connect or gets stuck on “Connecting…”
The game needs internet to save your progress. Check your connection: the game retries on its own every few seconds. If it says there's a new version, update it from the store.
The connection dropped in the middle of a level
Keep playing: your moves are saved and sent as soon as the connection is back. If you close the game in the middle of a level, that level counts as abandoned and you lose the life.
I've changed devices. Do I lose my progress?
Link your Google account from Settings before changing devices. Then sign in with the same account on the other phone to get your adventure back. If two accounts are shown, choose the progress you want to keep.
Where can I play?
On Android phones and tablets: download Fable Match for free from Google Play.
I've run out of lives
One life refills every 30 minutes, up to 5. You can also refill them with coins, and when you beat a level you don't lose the life.
A purchase didn't arrive
Purchases are made with Google Play. If you paid and didn't get what you bought, write to us with your player code and the Google Play order number (it starts with “GPA.”).
I want to delete my account
From Settings, inside the game, or on this page.